Frequently Asked Questions
Everything you need to know about shopping with illestbrand.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations, depending on customs processing.
What is your return policy?
We accept returns on unworn and unwashed items with original tags attached within 30 days of the delivery date. Please note that limited edition drops may be final sale.
How do I know which size to order?
Each product page features a detailed size guide. Our apparel generally follows a standard streetwear fit; if you prefer an oversized look, we recommend sizing up.
Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.
Can I cancel or modify my order after it's placed?
To ensure fast delivery, we process orders quickly. You can request a change within 1 hour of purchase by contacting our support team, but we cannot guarantee modifications after that window.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.